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Terms And Conditions
"The Company" means OKW Enclosures Ltd, "The Customer" means any company/person with whom the company contracts for the supply of goods. "The Goods" means all of the materials, equipment and packaging supplied to the customer whether manufactured by the company or not.
- Acceptance of order
All orders are accepted on the basis of these conditions only. Any amendments can only be accepted if specifically agreed in writing and signed by a Director of the company. Orders will be accepted by telephone, email and post. For telephone orders, a written confirmation is required. - Quotations
Unless otherwise specified, all quotations are valid for ten days.
- Delivery
Whilst every effort will be made to despatch goods on time, no liability can be accepted by the company for failure to meet estimated delivery dates.
In the event of late delivery the customer shall be bound to accept the goods. - Prices
The company reserves the right to alter prices without notice. Goods will be invoiced at the price ruling at time of despatch.
All prices quoted are exclusive of VAT.
All prices quoted include carriage and packing by the company's normal method if order is over £1000 to a UK post coded address. Premium services are available at extra cost. - Terms of business
For holders of approved credit accounts, invoices shall be paid within 30 days from date of invoice. Otherwise, payment with order. The company reserves the right to discontinue supplies of goods to customers who fail to pay on time, also to charge interest at 2.5% per month on all overdue accounts, with a minimum charge of £25. - Property and title
No property or title to goods shall pass from the company to the customer until the customer has made full payment to the company in respect of the goods. The customer shall indemnify the company against any loss or damage to the goods prior to the passing of property therein whilst in the customer’s custody. - Risk
The risk in the goods shall pass to the customer on delivery. - Warranties and defective goods
The customer is wholly responsible for determining the suitability of all goods offered and supplied for any particular purpose.
The company shall make good by replacement or repair, any goods which are defective, against original manufacturing specifications, for a period of 12 months from date of despatch. This provided that the customer shall have installed and used the goods properly.
The company's liability shall be limited to delivery of repaired or replacement goods only, to the original place of delivery.
Nothing in this condition shall be construed as restricting the company's liability for death or personal injury resulting from the company's negligence as defined in section (1) of the Unfair Contract Terms Act 1977 or the company's liability to any person under part 1 of the Consumer Protection Act 1987. - Shortages, damages, loss in transit
All claims for damage to, or partial loss of, goods in transit must be submitted in writing to both the company and the carrier within three days of delivery. In the event of non-delivery of the whole consignment claims must be submitted in writing to both the carrier and the company within seven days of receipt by the customer of notification of despatch of the goods. In the absence claims within the terms mentioned above the goods shall be deemed to have been delivered in accordance with the contract. - Returned goods
The return of goods which are surplus to the customer’s requirements or goods which are ordered in error can only be accepted with agreement of the company in writing. If acceptance is given, goods must be in original packing and condition and must have been delivered within the previous month.
A 20% handling charge will be levied and all freight costs are the responsibility of the customer. - Cancellation of orders
Orders may only be cancelled with the written approval of the company, and with terms that will indemnify the company against expenses incurred. - Orders for non-standard items
For non-standard items made specifically to the customer order, the company reserves the right to under or over deliver by 10% of the total order and invoice accordingly.
- Scheduled orders
A maximum period of 12 months from date of order will be accepted for scheduled orders.
For standard products, if the full quantity is not delivered within the 12 month period they will be re-stocked and the price will be re-calculated for the quantity taken and invoiced retrospectively.
For special parts, if the full quantity is not delivered within the 12 month period the balance will be invoiced to the customer. - Product improvement
In line with our programme of product improvement, the company reserves the right to change specifications of the goods without notice. - Construction
These terms and conditions of sale shall be construed in all respects as an English contract and shall be governed by the laws of England. - "Force Majeure"
The company shall be in no way responsible for " force majeure" including loss, damage, delays, or otherwise attributable to strikes, lock out, civil commotions, transport delays, war, peril of sea or river, Government decrees or action by any Government department, accidents of any kind, cessation of labour or any like cause or contingency over which the company has no control.
These terms and conditions are dated January 2024 and supersede any other previous terms and conditions issued.
Darren Shepherd
Operations Director
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