Returns/Warranty

Warranties and defective goods
The customer is wholly responsible for determining the suitability of all goods offered and supplied for any particular purpose.

The company shall make good by replacement or repair, any goods which are defective, against original manufacturing specifications, for a period of 12 months from date of despatch. This provided that the customer shall have installed and used the goods properly.

The company's liability shall be limited to delivery of repaired or replacement goods only, to the original place of delivery.

Nothing in this condition shall be construed as restricting the company's liability for death or personal injury resulting from the company's negligence as defined in section (1) of the Unfair Contract Terms Act 1977 or the company's liability to any person under part 1 of the Consumer Protection Act 1987.

Shortages, damages, loss in transit
All claims for damage to, or partial loss of, goods in transit must be submitted in writing to both the company and the carrier within three days of delivery. In the event of non-delivery of the whole consignment claims must be submitted in writing to both the carrier and the company within seven days of receipt by the customer of notification of despatch of the goods. In the absence claims within the terms mentioned above the goods shall be deemed to have been delivered in accordance with the contract.

Returned goods
The return of goods which are surplus to the customer’s requirements or goods which are ordered in error can only be accepted with agreement of the company in writing. If acceptance is given, goods must be in original packing and condition and must have been delivered within the previous month.

A 20% handling charge will be levied and all freight costs are the responsibility of the customer.